When the hotel is engaged in promotions, although the price is low, the amount of food becomes smaller and the service becomes slower, making consumers feel worthless. The Ministry of Commerce announced yesterday the “Measures for the Administration of Catering Industry (Second Consultation Draft)”. The draft was revised on the basis of public consultation for the first time in September this year. It clearly stipulates that catering enterprises must carry out promotional activities and must not reduce the quality of goods or services in any form.

In comparison, the reporter found that the second draft of the ED was reduced from the previous eleven chapters to five chapters. In the first draft, very specific chapters and regulations, such as kitchen waste management, personnel management, and credit construction, were There is a simplified merger in the second draft.

The Opinion Draft added new regulations on catering companies to carry out promotional activities, and clarified that catering enterprises should express their promotional content, including promotion reasons, promotion methods, promotion rules, promotion deadlines, scope of promotional merchandise, and related restrictive conditions. Catering enterprises should do a good job of preparing raw material reserves and services before the start of promotional activities, and perform relevant obligations in accordance with their commitments. During the promotion period, catering enterprises shall not deliberately delay or delay the provision of related goods or services, and may not reduce the quality or service level of goods in any form, nor may they impose additional sales of other goods or services.

The Opinions also require that catering enterprises should establish and improve the customer complaints system, and the complainants should be notified of the acceptance, transfer and handling of complaints.